Terms, refunds & privacy

Terms of service

The service

Hossam TV provides IPTV subscriptions (live channels, movies and series) watched over the internet, activated personally through WhatsApp.

Your account

• You can install your subscription on as many devices as you like and share it with your household, but only one screen can play at a time.
• Playing on two or more screens at the same time can get the account locked.
• You may not resell or redistribute your subscription.

Free trial

One free trial per customer: 12 hours for XTV and 24 hours for every other plan.

Payment & activation

• Pay with one of the methods listed on the Plans page, then send a clear screenshot of your receipt on WhatsApp.
• Activation usually takes a few minutes. Please allow up to 24 hours.
• Prices depend on your country and may change. The price you paid applies to your whole current subscription.

Renewal

Subscriptions don't renew automatically and can't be paused. You can switch plans when you renew.

Content availability

• Channels and content can change, be temporarily unavailable or be removed without notice. We post maintenance news on our WhatsApp Status whenever we can.
• Some internet providers (for example in the UAE) may block IPTV services. This is outside our control.

Apps

Player apps (such as IBO Player, Bob Player, Smarters and SFVIP) belong to their developers. Some have their own activation fees, which are listed in our setup guides.

Changes

We may update these terms from time to time. The latest version is always on this page.

Refund policy

• Every plan starts with a free trial, so you can make sure it works well on your devices and internet connection.
• There are no refunds after your subscription is activated.
• If you paid and your subscription wasn't activated, message us on WhatsApp with your receipt and we'll sort it out.

Privacy policy

What we collect

When you contact us on WhatsApp: your name, number and messages, payment receipt screenshots, and your TV's Device ID and Device Key if you use a Smart TV. We also keep the login details we create for you.

How we use it

Only to activate your subscription, help with setup and support, and contact you about renewals and maintenance. We don't sell your data, and we only share it as far as needed to activate your subscription (for example, registering your TV's Device ID in the player app).

This website

• There are no accounts or forms on this site.
• The site saves your language, country and plan choice in your browser (localStorage) so it remembers them next time.
• The chat assistant on this site is provided by Chatbase. Messages you type there are processed by Chatbase.
• Fonts are loaded from Google Fonts.

Your choices

You can ask us on WhatsApp to delete your data after your subscription ends.

Contact

Questions about these policies? Message us on WhatsApp: +20 111 725 0227