Help center
Quick fixes for common problems and answers to the questions we get most.
Troubleshooting
Buffering or freezing
- Unplug your router and TV/device for 10 seconds, plug them back in and wait for the internet to come back.
- Test your speed at fast.com — you need about 10 Mbps for Full HD and 25 Mbps for 4K.
- Use a network cable or 5 GHz Wi-Fi if you can, and pause big downloads on other devices.
- Try one of the other apps for your plan from the setup guide.
- On Android devices, clear the app cache: Settings → Apps → (the app) → Storage → Clear cache.
I can't sign in
- Type the username and password exactly as we sent them — they are case-sensitive and have no spaces.
- Make sure you are using an app for your plan (for example, 4K apps are for Basic, 8K apps are for Premium).
- Check that your subscription hasn't expired.
- Still not working? Send us a screenshot of the error on WhatsApp.
It stopped working suddenly
- Make sure no one else is watching on your account — two screens at the same time can lock it.
- Restart your router and device (unplug for 10 seconds).
- Check our WhatsApp Status for maintenance news.
- Then message us and we'll check your account.
The app won't install
- Firestick: turn on Settings → My Fire TV → Developer options → Install unknown apps → Downloader. No Developer options? Open About and click your device name 7 times.
- Android TV / box: allow Downloader to install unknown apps when asked, or look under Settings → Apps → Security & restrictions → Unknown sources (the path differs by brand).
- Phone: when your phone asks, allow your browser to install apps. If Play Protect warns you, tap More details → Install anyway.
- Make sure you tapped the big blue Download button on MediaFire — not "Download faster".
One channel or movie isn't working
Individual channels sometimes go down for a short time. Try again in a few minutes or switch to another app for your plan. If it's still down, send us the channel name on WhatsApp.
General
What is IPTV?
IPTV lets you watch live TV channels, sports and movies over the internet instead of satellite or cable.
What do I need?
A stable internet connection and a supported device: Android TV or box, Firestick (not Vega OS models), Samsung/LG Smart TV, Android phone, iPhone, iPad, Mac, Apple TV or a Windows PC.
Is there a free trial?
Yes — 12 hours for XTV and 24 hours for every other plan. One trial per customer. Request it on WhatsApp.
Is it safe for families?
We don't offer adult channels, but some movies and series can contain mature scenes. XTV is our family-friendly option, with almost all mature content removed, and many apps have parental controls.
Which channels are included?
Sports (mainly football), Arabic and international channels, movies, series, news and kids. Exact line-ups vary by plan — see the Channels page, or ask us on WhatsApp for the latest list.
Plans, payment & renewal
Which plan should I choose?
In Egypt: XTV for football and families, Marvel for movies and series. Everywhere else: Basic for Arabic channels and football, Premium for the biggest library, all sports and 4K. Not sure? Try one free first.
How do I pay?
In Egypt: InstaPay or Vodafone Cash. From abroad: TapTap Send, PayPal, Sendwave, Whish Money or bank transfer. Message us on WhatsApp and we'll send the details, then send a clear screenshot of your receipt.
How long does activation take?
After you send a clear screenshot of your payment on WhatsApp, activation usually takes a few minutes. Please allow up to 24 hours.
Does my subscription renew automatically?
No. Message us on WhatsApp when it's time to renew. Subscriptions can't be paused.
Can I change or upgrade my plan?
Yes — once your current subscription ends, you can renew on any plan available in your country.
Can I get a refund?
There are no refunds after activation — that's why we offer a free trial first.
Why are UAE plans only 3 months?
UAE networks block IPTV services from time to time. Shorter subscriptions mean less of your money is at risk if that happens.
Devices & watching
Can I use it on more than one device?
You can install it on as many devices as you like and share it with family, but only one device can watch at a time. Watching on two at once can lock the account.
What internet speed do I need?
About 5 Mbps for SD, 10 Mbps for Full HD and 25 Mbps or more for 4K (plus a 4K-capable device).
Does it work on my Firestick?
Most Firesticks work. The exception is newer models running Vega OS (like the Fire TV Stick 4K Select and the 2026 Fire TV Stick HD), which can't install IPTV apps. Check under Settings → My Fire TV → About: "Fire OS" is fine; plain "OS" with a version starting with 1 means Vega OS.
Is there an extra fee for Samsung or LG TVs?
Smart TVs use IBO Player or Bob Player. With Basic and Premium, activation is free for your first TV and $4 (lifetime) for each extra TV. With XTV and Marvel, the app costs 100 EGP a year or 200 EGP lifetime per TV, after a 7-day free trial.
Do you support Roku?
No. An Android TV box or a Firestick running Fire OS (not Vega OS) is the easiest alternative.
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Still stuck?
Check our WhatsApp Status for maintenance news, then send us a message with a photo of your screen.